REFUND AND RETURN POLICY
Last Updated: 21-02-2026
Prama Instuments PVT. Limited
- Return Eligibility
Returns are accepted only if:
- Product is defective or damaged during transit
- Wrong item delivered
- Manufacturing defect confirmed
Return requests must be made within 48 hours of delivery.
- Non-Returnable Items
Due to the nature of industrial components, the following are not eligible for return:
- Used or installed products
- Electrical components once powered ON
- Custom-made or special-order items
- Consumables
- Items without original packaging
- Clearance or discounted products
- Return Process
Customers must:
- Email us at [Email]
- Provide:
- Order number
- Photos or video evidence
- Description of issue
Return approval is mandatory before sending products.
- Refund Method
Refund will be processed via:
- Original payment method OR
- Bank transfer (if applicable)
Processing time: 5–10 working days after inspection.
- Replacement Option
Where possible, replacement will be provided instead of refund.
- Shipping Charges
- If error is from our side → We bear shipping cost
- If customer ordered wrong item → Customer bears shipping cost
- Warranty Claims
Warranty (if applicable) will follow manufacturer warranty terms.
- Cancellation Policy
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not allowed.
